Overview
We offer three different types of products and therefore each has their own refund and returns policy.
- Personalized candles
- Non-personalized candles (collections)
- Online courses
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Online courses with significant visualization (aka: reproduction use).
The best option to resolve any issues with our team regardless of the type of product is by contact to our support team at support@candlefuly.com
There are certain situations where only partial refunds are granted:
- Products with obvious signs of use.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@candlefuly.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@candlefuly.com and send your item to: 15548 SW 39th ST. # 286 Miramar Florida 33027.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 15548 SW 39th ST. # 286 Miramar Florida 33027..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@candlefuly.com for questions related to refunds and returns.
Return Policy for Personalized Candles
- Returns Eligibility:
Personalized candles are made to order and, therefore, are generally not eligible for returns or refunds unless they arrive damaged or defective.
- Damaged or Defective Products:
If your personalized candle arrives damaged or defective, please contact our customer support team within 7 days of receiving the product.
To initiate a return, please provide clear photographs of the damaged or defective item, along with your order number and contact information.
- Return Authorization:
Upon verification of the issue, we will provide you with a return authorization (RA) number and instructions on how to return the item.
- Return Shipping:
Customers are responsible for shipping the damaged or defective item back to us using a trackable shipping method.
The return shipping cost will be covered by the customer.
- Replacement or Refund:
Once we receive the returned item and verify the issue, we will either send you a replacement personalized candle at no additional cost or issue a refund, depending on your preference.
- Non-Returnable Items:
Customized candles that are not damaged or defective are non-returnable, as they are made specifically for each customer.
Need help?
Contact us at support@candlefuly.com for questions related to refunds and returns.
Return Policy for Digital Online Courses
- Refund Eligibility:
Digital online courses are eligible for a refund within a specific timeframe from the date of purchase. This timeframe may vary depending on the course and its terms.
- Refund Request:
To request a refund for a digital online course, please contact our customer support team within the specified refund period.
Provide your order number and details explaining the reason for your refund request.
- Refund Processing:
We will review your request and, if it meets the eligibility criteria, process your refund within a reasonable timeframe.
Refunds will be issued to the original payment method used for the purchase.
- Non-Refundable Situations:
Refunds may not be available if you have completed a significant portion of the course, downloaded course materials, or violated our terms of use.
- Access to the Course:
If a refund is issued for a digital course, access to the course materials will be revoked.
Need help?
Contact us at support@candlefuly.com for questions related to refunds and returns.